Privacy notice

01Who is responsible

TRIVICK B.V., Kesseldallaan 28 bus 301, 3010 Leuven, Belgium, enterprise number 0791.514.159, is the controller of the personal data described in this notice, wherever you are. Its legal representative is Aaron Reynders, Managing Director.

For any question about your data, email dataprivacy@trivick.com. If you are in Chile, this is also our contact point for you and for the Personal Data Protection Agency (Agencia de Protección de Datos Personales).

02What we collect

• What you send us: when you use the contact form, your name, company, email address, phone number, topic and message. When you email or call us, what you share with us.
• When you apply for a job: your CV, your message and anything else you choose to send.
• Technical data when you visit: your IP address, browser and the pages you request, processed by our hosting provider to deliver the website and protect it from attacks.

We collect this data from you directly, and from your browser when you visit. We do not buy personal data or collect it from public sources.

Your name, email address and message are needed to answer you. Company, phone and area are optional.

We do not use advertising or tracking cookies, we do not build profiles, and we do not sell personal data.

03Why we use it, and on what legal basis

Under European law (the GDPR), which applies to all our processing because we are based in Belgium:

• To answer your request and, if you ask, to prepare a proposal: steps taken at your request before a contract, or our legitimate interest in answering business enquiries.
• To consider your job application: steps taken at your request before an employment contract.
• To keep the website secure and prevent abuse, including spam on the contact form: our legitimate interest.
• To meet legal obligations, such as keeping business records: legal obligation.

In Chile, until Law 21.719 takes effect, we rely on the consent you give when you tick the box on our contact form or write to us. You can withdraw it at any time by emailing dataprivacy@trivick.com; this does not affect what we did before. Once the law takes effect, we rely on steps taken at your request before a contract and on our legitimate interest in answering business enquiries and keeping the website secure.

We make no decisions about you by automated means alone.

04Who receives it

• Cloudflare, which hosts and protects the website and runs the spam check on the contact form. For that check, Cloudflare also uses the same technical signals as an independent controller to improve its bot detection, as described in its Turnstile Privacy Addendum.
• Microsoft, which provides our email (Microsoft 365).
• Other Trivick group companies, including our company in Chile, when the right specialist to answer you works for one of them. They use your data only to handle your request.
• Authorities, only where the law requires it.

Apart from Cloudflare’s own use described above, our providers act on our instructions under data processing agreements.

05International transfers

Trivick works in several countries, so your data may be handled outside the country you are in. From the European Union we transfer data only where the European Commission has found the protection adequate (including to providers certified under the EU–US Data Privacy Framework) or under the European Commission’s standard contractual clauses, which also cover transfers to our group company in Chile.

If you are in Chile: your data is handled by TRIVICK B.V. in Belgium and by our providers in the European Union and the United States. Where Chile’s Personal Data Protection Agency has not found a country adequate, we rely on contractual safeguards, including standard contractual clauses within the Trivick group.

06How long we keep it

• Contact messages: as long as needed to handle your request and any follow-up, and no longer than 24 months unless a business relationship follows.
• Job applications: until the recruitment ends, then 6 months to answer any questions about it, unless you agree that we keep your application for future roles, for up to 12 months.
• Technical logs: Cloudflare processes connection data to deliver and protect the website, under its data processing terms. Logs of our contact form handler are kept for at most 7 days.
• The website itself stores nothing: the contact form is emailed straight to our team.

07Your rights

Under the GDPR you can ask for access to your data, correction, deletion, restriction of processing and a copy in a portable format, and you can object to processing based on our legitimate interest. Where we rely on your consent, you can withdraw it at any time.

In Chile you have the rights of access, rectification, cancellation and opposition. Once Law 21.719 takes effect (currently set for 1 December 2026), you have the rights of access, rectification, deletion, objection and portability, and you can ask us to block your data temporarily while we handle a request.

To use your rights, email dataprivacy@trivick.com. We confirm receipt and reply within one month, and in any case within 30 days. If a request is complex, we may extend this once, by up to 30 days, and tell you why.

08Complaints

If you are not satisfied with how we handle your data, please tell us first. You can also complain to a supervisory authority:

• Belgium: the Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), dataprotectionauthority.be.
• Chile: the Personal Data Protection Agency (Agencia de Protección de Datos Personales) created by Law 21.719. If we refuse your request or do not answer in time, you have 30 business days to complain to it.
• Elsewhere in the EU: the data protection authority where you live or work.

09Security

The website uses encrypted connections only, stores no form submissions, and is protected against automated abuse. Inside Trivick, access to your data is limited to the people who need it.

10Changes to this notice

We update this notice when our practices change. The version and date at the top show the latest one.

We publish this notice in several languages. If a translation differs from the English text, the English text applies.