Privacy notice

01Who is responsible

TRIVICK B.V., Kesseldallaan 28 bus 301, 3010 Leuven, Belgium, enterprise number 0791.514.159, is the controller of the personal data described in this notice, wherever you are.

For any question about your data, email dataprivacy@trivick.com.

02What we collect

• What you send us: when you use the contact form, your name, company, email address, phone number, topic and message. When you email or call us, what you share with us.
• Technical data when you visit: your IP address, browser and the pages you request, processed by our hosting provider to deliver the website and protect it from attacks.

We do not use advertising or tracking cookies, we do not build profiles, and we do not sell personal data.

03Why we use it, and on what legal basis

• To answer your request and, if you ask, to prepare a proposal: steps taken at your request before a contract, or our legitimate interest in answering business enquiries.
• To keep the website secure and prevent abuse, including spam on the contact form: our legitimate interest.
• To meet legal obligations, such as keeping business records: legal obligation.

04Who receives it

• Cloudflare, which hosts and protects the website and runs the spam check on the contact form.
• Microsoft, which provides our email (Microsoft 365).
• Other Trivick group companies, including our company in Chile, when the right specialist to answer you works for one of them. They use your data only to handle your request.
• Authorities, only where the law requires it.

Our providers act on our instructions under data processing agreements.

05International transfers

Trivick works in several countries, so your data may be handled outside the country you are in. From the European Union we transfer data only where the European Commission has found the protection adequate (including to providers certified under the EU–US Data Privacy Framework) or under the European Commission’s standard contractual clauses, which also cover transfers to our group company in Chile.

06How long we keep it

• Contact messages: as long as needed to handle your request and any follow-up, and no longer than 24 months unless a business relationship follows.
• Technical logs: Cloudflare processes connection data to deliver and protect the website, under its data processing terms. Logs of our contact form handler are kept for at most 7 days.
• The website itself stores nothing: the contact form is emailed straight to our team.

07Your rights

In the European Union you can ask for access to your data, correction, deletion, restriction of processing and a copy in a portable format, and you can object to processing based on our legitimate interest.

In Chile you have the rights of access, rectification, cancellation and opposition, and, once Law 21.719 takes effect (currently set for 1 December 2026), the further rights it grants, such as portability and blocking.

To use your rights, email dataprivacy@trivick.com. We reply within one month.

08Complaints

If you are not satisfied with how we handle your data, please tell us first. You can also complain to a supervisory authority:

• Belgium: the Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), dataprotectionauthority.be.
• Chile: the Personal Data Protection Agency (Agencia de Protección de Datos Personales) created by Law 21.719.
• Elsewhere in the EU: the data protection authority where you live or work.

09Security

The website uses encrypted connections only, stores no form submissions, and is protected against automated abuse. Inside Trivick, access to your data is limited to the people who need it.

10Changes to this notice

We update this notice when our practices change. The date at the top shows the latest version.